Frequently Asked Questions

We want your experience with Rosen-Carole Still-Point Counseling Services to feel seamless, supportive, and empowering. Below, you'll find answers to the most common questions about working with us, whether you're starting therapy, looking into reimbursement options, or simply exploring your care options. If your question isn't answered here, don't hesitate to reach out.

How do I begin care?

Start by contacting us through our website or by phone. You will receive a response within 24 hours.

Do you accept insurance?

We are an out-of-network provider, meaning we're not directly paneled with insurance companies. Instead, we provide superbills that clients may submit for insurance reimbursement.

Why out-of-network?

Choosing an out-of-network provider gives you greater privacy, flexibility, and control over your care. Here's why many of our clients prefer it:

Privacy: Insurance companies require a formal mental health diagnosis, which becomes part of your permanent medical record. At Rosen-Carole Still-Point Counseling Services, diagnosis is only provided if and when you request it. It is never shared unless you choose to.
Cost: In-network therapy can cost $175–$300 per session due to high deductibles. Our private-pay rates are set at $160 per 50-minute session. After submitting a superbill, a significant portion of this cost may be reimbursed through your out-of-network benefits.
Flexibility: Insurance often limits the number, frequency, and type of sessions you can have. It rarely covers couples or family therapy. At Rosen-Carole Still-Point Counseling Services, we take a personalized approach, adapting techniques to meet each client's unique needs, with flexibility and responsiveness at the center of every therapeutic relationship.
Quality of Care: You receive dedicated, high-level care, without the administrative and clinical burnout common in high-volume, insurance empaneled clinics.

Can you help with reimbursement?

After at least two sessions, a superbill will be provided upon request. Here are some helpful links:

Want to know if your plan will reimburse you?

  1. Locate the customer service number on your insurance card.
  2. Call and ask: "Do I have out-of-network coverage for outpatient mental health services?"
  3. If yes, ask: "Will I be reimbursed if I submit a superbill for sessions with a licensed therapist?"
  4. Request an email address for submitting claims.
  5. At the end of your next session, request your superbill.
  6. Medicare/Medicaid do not reimburse for out-of-network therapy in NY State.

What are your rates?

We offer significantly reduced private-pay rates to make quality care accessible:

Individual therapy: $160 per 50-minute session; 10% discount for cash payment.
Couples, Polycules, & family therapy: $200 per 50-minute session

After submitting a superbill, a significant portion of this cost may be reimbursed through your out-of-network benefits.

We accept cash, debit/credit cards, HSA, and Zelle.
Due to privacy (data protection) concerns, we do not accept Venmo or PayPal.

Email: rosencarole.stillpoint@gmail.com

Phone: (585) 754-0400